Frequently Asked Questions (FAQs)

Please follow the guidelines below to submit press-ready artwork to avoid additional fees and poor quality prints:

• Artwork should always be submitted as a SINGLE PDF with multiple pages. Whether a postcard or multi-page booklet, all print jobs should be submitted as a single PDF file and not as separate PDF files.
• Please submit files in PAGES and not in Spreads. Even when submitting artwork for booklets that are 8 pages or more, it is important to submit your artwork as pages in the order in which they should read and our software will impose them onto the correct sheets.
• All pages should be created with a 1/8″ (0.125″) bleed area on all sides. This means that each dimension on the artwork you are submitting should be 0.25″ larger than the finished size. For example, if you want a flyer that is 8.5″ x 11″ with images that bleed off the edge, then the artwork should be 8.75″ x 11.25″ so we can cut to the appropriate finished size. Even if your file does not have any images that bleed off the page, it is important that your artwork be setup with these bleed areas anyway so they are setup correctly and cut to the proper finish size. If you are receiving the artwork from another designer and want to check the dimensions, you can open the PDF and go to File > Properties where you will find Page Size.
• Always ensure critical text and images like logos or headshots are inside the safe area of the artwork. The safe area is 0.25″ inside each edge of the artwork. This means that if you are setting up artwork with the bleed area and you have added the 0.125″ bleed, then your safe area would ensure that critical text and images are not closer than 0.375″ from the edge of the artwork.
• If your piece is a mailer, we would need room for the mailing address and indicia. The size and location will depend upon the size of the mailer but they generally fall into 3 categories: Postcards, Flats (Flyer and Brochure size mailers), and EDDM (can include both postcards and flats).
  Postcards: At least 4″ wide x 3″ high in the Bottom-Right Corner of one side.
  Flats: At least 4″ wide x 3″ high in the Top-Right Corner of one side.
  EDDM: At least 3″ wide x 3″ high in the Top-Right Corner of one side.
• All PDFs should be output with the highest possible quality for the best printing results.

We can currently accept .CSV, .XLS, and .XLSX file types for address lists. All address lists should only contain the following columns:

• Full Name OR First Name and Last Name
• Address (including Unit)
• City
• State
• Zip

If data cleanup services are required, an additional fee will apply.

IMPORTANT: We recommend including your own address on the list you provide as a seed address so you know when the mail is delivered.

YES! We can design almost anything and we can print most custom sizes and finishes. Just let us know what you are thinking about and we will let you know if we can get it done and estimate the cost for you.

We do not need much but we will need a few essentials to get you started and you may want to send them over to us as soon as possible if we will be handling design for you. The following items are the standard items we will ask for from every customer:

• Your Personal or Team Photo – Please send high-resolution version.
• Your Personal or Team Logo (if you have one) – Please send vector or high-resolution version.
• Phone Number
• Email
• Website URL
• License Number
• Brokerage Name
• Brokerage Address
• Brokerage Logo – Please send high-resolution.
• Your Tag Line(s)

Turnaround and delivery times will vary by product, service, and order size. All turnaround times are estimated in business days.

DESIGN:
Using 5050 in-house templates: 0-1 days
Custom design: Contact us for an estimate.

PRINT PRODUCTION:
Short Run (Less than 2500 pieces): 1-2 days*
Long Run (2500+): 3-5 days
*Same day turnaround offered for an additional fee on an as-available basis.

MAILING:
First Class Postage: usually 3 days
Standard Bulk Mail or EDDM: usually 7-15 days

IMPORTANT: All turnaround times are estimated and may be affected by weather, service providers, production issues, or other potential delays. While we utilize multiple production facilities to mitigate against all possible delays, it is possible that the turnaround times may vary.

SHIPPING:
1-3 days depending upon your location.
Contact us for an estimate on rush shipping.
We do not currently offer any will call pickup options.

Standard shipping is only $12 per package (larger orders may require multiple packages). Transit times are shown on map below. Faster shipping is available for an additional fee.

Our normal operations and production schedule is Monday through Friday. We are closed for Postal Holidays and Maintenance Days. We will be closed for the following days for the calendar year 2020:

MAY 22, 25
JUL 3,6
SEP 4, 7
OCT 12
NOV 11, 25, 26, 27
DEC 24, 25, 31